Accessible, Hassle-Free Technology
Strengthening technology alliances to drive your company's success.
Today, your IT infrastructure needs agility, mobility and efficiency like never before. It's time for a different kind of IT service provider — one that meets your business where it is now and takes it wherever you want to go.
IT Made Simple
Our services
We believe in the potential of a good partnership
IT Infrastructure Management
Administration and evolution of your company's networks, servers and workstations.
Learn more →Cybersecurity
Threat protection, access control and incident response.
Learn more →IT Consulting
Technology assessment and planning aligned with business goals.
Learn more →IT Support
Technical support for your team, with tracked tickets.
Learn more →Server Deployment and Maintenance
Installation, configuration and maintenance of on-premise and cloud servers.
Learn more →Cloud Service
Cloud solutions to host, scale and protect your systems.
Learn more →Backup
Backup and restore to protect your company data.
Learn more →Managed Services
Continuous operation of your IT by a specialized team, with monitoring.
Learn more →Office 365
Licensing, migration and management of Microsoft 365 for your company.
Learn more →Google WorkSpace
Deployment and management of Google Workspace: email, calendar, Drive and Meet.
Learn more →CISO as a Service
Executive leadership in information security and privacy, with a 30-day assessment and a 12-month program.
Learn more →E-learning Platform
An online learning platform to sell and deliver courses.
Learn more →
IT for business
IT Infrastructure and Enterprise Security
- Continuous monitoring
- IT support with hours defined in the contract
- Specialized technical assistance
- Trusted Partnership
Right by your side
A Comprehensive and Dynamic IT Infrastructure.
We offer IT solutions that monitor computers, networks and systems continuously. We respond according to your plan when devices on your network have problems and proactively keep your IT system running efficiently.
3support levels (L1, L2 and L3)
12IT services
Peace of Mind
We are there for you whenever you need us
Response time according to your plan
Many business owners don't have access to immediate help when IT problems occur. Time is critical after a cyber incident, and a late response can lead to more widespread damage. With IT support from Alliances, our experts are available according to your plan.
- 01Trust
- 02Agility
- 03Results
IT Services
A Reliable IT Infrastructure
Committed to Results
From the start of our relationship, we commit to solving your problems within the timeframe agreed in the contract, and we follow the ticket until your environment is restored.
Remote Technical Support
Our support team provides fast, effective IT support using remote access tools so your team gets back to work and downtime is kept to a minimum, with the highest security and accuracy.
Help Center
Our support, during the hours defined in the contract, is available through the agreed channels, giving your team the help it needs — including on-site when provided for in your contract.
On-site IT Technician
Most problems can be solved remotely. But some IT issues require on-site resolution. When it is needed and provided for in your contract, we send a technician, following the health and safety protocols your company requires.
Our Plans
IT infrastructure plans tailored to you
Every IT infrastructure plan starts with an assessment of your environment. The price depends on the scope and the size of the infrastructure, and contract terms are defined in the proposal.
Essential
For companies that need reliable technical support
On request
Price according to scope and environment size
- Remote L1 and L2 support for users
- Tickets logged and tracked in the ITSM
- Support for Windows, Linux and macOS
- Satisfaction survey when a ticket is closed
- Automated inventory of workstations and servers
Premium
For those who want infrastructure looked after and monitored
On request
Price according to scope and environment size
Everything in Essential, plus:
- L3 support and critical incident handling
- Monitoring of servers, network and services, with alerts that open tickets
- Backup and restore management
- Support for Microsoft 365 and Google Workspace
- Indicator dashboards in Grafana
Professional
For those who want fully managed IT, end to end
On request
Price according to scope and environment size
Everything in Premium, plus:
- Network and pfSense firewall management, with VPN and link load balancing
- Planning of improvements and infrastructure projects
- On-site technician visits, when provided for in the contract
- Vendor escalation
- IT environment documentation
How we onboard
From assessment to IT infrastructure operation
Assessment
Review of the environment, inventory and documentation.
Proposal
Scope and plan defined to fit your company.
Onboarding
Support transition, with inventory and monitoring turned on.
Operation
Service through the ITSM, dashboards and ongoing follow-up.
Technologies and partners
Tools and platforms we work with
Zabbix
Graylog
Grafana
Backup
Linux
Ubuntu Server
Oracle
Moodle
HP
Dell
Microsoft 365
Claude AI
Anthropic
Kali Linux
Keycloak
Eramba
FAQ
Questions about IT infrastructure
What is IT infrastructure?
IT infrastructure is the set of networks, servers, workstations, cloud and security that supports a company's operations. At Alliances, we take care of it end to end. Thus, the company has a single partner for technology.
What does Alliances do for IT infrastructure?
We handle the daily administration of networks, servers and workstations. In addition, we work on cybersecurity, backup and cloud, with support for Microsoft 365 and Google Workspace. For this reason, the company gets protection and availability.
Does IT infrastructure include technical support?
Yes. Technical support is part of looking after IT infrastructure and works in levels. To see the full model, visit the IT Support page.
How do I hire support for my IT infrastructure?
Tell us your current scenario. Then, the Alliances team will reply with a clear path for infrastructure, security and support. To start, use the Alliances contact page.
Last updated: November 2026.
Let's take care of your company's technology
Tell us your scenario. We come back with a clear path for infrastructure, security and support.
News
Follow the latest news and trends
Let's work together!
Just reach out on our channels.